Phoenix A LLC dba SOS Locksmith · Charlotte, NC
Last updated: June 2026
SOS Locksmith is a trade name of Phoenix A LLC dba SOS Locksmith ("we," "our," or "us"), operating soslocksmithclt.com. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us for services.
We collect information you provide directly to us, including:
We also collect standard website analytics data (pages visited, time on site, general location) through basic analytics tools. We do not use this data to identify individual users.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
If you provide your phone number and check the consent box on our service request form, you agree to receive SMS text messages from SOS Locksmith related to your service request — such as appointment confirmations, technician arrival updates, and follow-up about your job. Message and data rates may apply, and message frequency varies.
You can opt out of text messages at any time by replying STOP. Reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use standard security measures to protect your information. Our website is served over HTTPS. Quote form submissions are transmitted securely. We retain contact information only as long as needed to fulfill your service request.
Our website may use the following third-party services:
Each of these services has its own privacy policy governing their data practices.
Our website uses minimal cookies for basic functionality. We do not use tracking cookies for advertising purposes.
You may request that we delete any personal information we have collected from you by contacting us at info@soslocksmithclt.com. We will respond within 30 days.
If you have questions about this Privacy Policy, contact us:
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
